Frequently asked questions
Practical answers about getting here, what is included and the best time to visit.
Accommodation & Booking
How can I make a reservation?
You can book directly through our website, contact us via email or WhatsApp, or call our front desk for immediate assistance.
What room types do you offer?
We offer a range of suites and rooms including standard rooms, family suites, luxury suites, and rooftop or terrace options with panoramic views.
Is breakfast included?
Yes, all stays include a freshly prepared breakfast using local and regional ingredients.
Do you offer group rates?
Absolutely. For groups, retreats, rallies, events, or conferences, we provide special rates and tailored packages.
Is Nasser Palace family-friendly?
Yes, we welcome families and offer spacious rooms, safe outdoor areas, and activities suitable for all ages.
Facilities & Amenities
Do you have a spa?
Yes. Our spa offers massages, hammam treatments, and relaxation therapies inspired by local traditions.
Is there Wi-Fi at the hotel?
Yes, complimentary Wi-Fi is available throughout the property.
Do you have parking?
Yes. We provide secure on-site parking, including spaces suitable for large vehicles, 4x4s, and rally support trucks.
Is the hotel suitable for corporate events and conferences?
Yes. We have a fully equipped conference space ideal for meetings, trainings, workshops, and presentations.
Sustainability & The Green Camel Initiative
What is the Green Camel Initiative?
The Green Camel Initiative is our sustainability program, created by us as the owners of both Nasser Palace Suites & Spa and Imperial Glory Lodges. It focuses on renewable energy, local sourcing, community support, water conservation, and responsible tourism.
How does the hotel use solar energy?
Nasser Palace is powered largely by solar energy, reducing our environmental footprint while ensuring modern comfort.
Do you use local products?
Yes. We source ingredients, building materials, crafts, and services from local farmers, artisans, and suppliers to support the regional community.
Do you reuse water?
Where feasible, we apply responsible water management and recycling systems for irrigation and eco-friendly operation.
Events & Activities
What types of events can be hosted at Nasser Palace?
We host corporate conferences, yoga and wellness retreats, motor and off-road events, rallies, sports events, cultural gatherings, and private celebrations.
Do you organise your own events?
Yes. We frequently host marathons, music festivals, yoga retreats, adventure weekends, and community celebrations.
Can we combine an event with Imperial Glory Lodges?
Absolutely. Many events take place across both properties, offering multi-location desert experiences.
Do you offer event planning support?
Yes. We assist with logistics, catering, transportation, activities, technical needs, and custom itineraries.
Activities & Experiences
What activities can guests enjoy?
Camel rides with local nomadic families, desert tours, quad biking, hiking, sandboarding, cultural village visits, and spa treatments.
Can activities be customized?
Yes. Experiences are tailored to your interests, group size, and schedule.
Location & Transportation
Where is Nasser Palace Suites & Spa located?
We are located in a stunning desert region with easy access to dunes, palm groves, and cultural sites.
Do you offer transportation services?
Yes. We arrange transfers from cities, airports, and bus stations. Private 4x4 transport is available.
Is the hotel accessible for large vehicles or buses?
Yes. Our layout and parking areas accommodate large groups and oversized vehicles.
Dining
Do you serve vegetarian or vegan meals?
Yes. Vegetarian, vegan, and gluten-free options are available upon request.
Is the food locally sourced?
Yes. In line with Green Camel principles, we work with local farmers and suppliers.
Booking Policies
What is your cancellation policy?
Policies vary depending on season and booking type. Please refer to your reservation details.
Do you require a deposit for events or group bookings?
Yes. A deposit is required to secure large bookings or event packages.
Contact & Support
How can we contact you?
You can reach us by phone, email, WhatsApp, or via the contact form on our website.
Contact details
Phone: +212 655-010121 Email: contact@nasserpalace.com WhatsApp: +212 655-010121
Your desert stay starts here
Book direct for the best rate, or send us a message and we plan your stay, transfers and excursions with you.